Job title: customer service representative – call centre – Job posting
Posted on March 08, 2022
Rogers Communications Canada Inc
Education: Secondary (high) school graduation certificate. or equivalent experience. Experience: 1 year to less than 2 years. Business Equipment and Computer Applications: MS Windows. MS Word. Internet. MS Outlook. Additional Skills: Professionalism in customer service. Work Setting: Telecommunications company. Remote or mobile. Specific Skills: Address customers’ complaints or concerns. Access and process information. Sell merchandise. Receive payments. Maintain records and statistics. Explain the type and cost of services offered. Arrange for billing for services. Arrange for refunds and credits. Answer inquiries and provide information to customers. Receive and log complaints. Security and Safety: Criminal record check. Own Tools/Equipment: Internet access. Work Conditions and Physical Capabilities: Fast-paced environment. Repetitive tasks. Attention to detail. Work Location Information: Relocation costs not covered by employer. Personal Suitability: Effective interpersonal skills. Flexibility. Team player. Excellent oral communication. Client focus. Reliability. Organized. Punctuality. Adaptability. Goal-oriented. Workplace information: Remote work available. Health benefits: Health care plan. Disability benefits. Dental plan. Vision care benefits. Financial benefits: Bonus. Gratuities. Commission. Long term benefits: Life insurance. Pension plan. Registered retirement savings plan (RRSP). Other benefits. Long-term care insurance. Maternity and parental benefits. Tax-free savings account (TFSA). Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities. Wellness program. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Are you available for the advertised start date?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?.
LocationFredericton, NBRemote work available
Salary$$17.64 to $19.64HOUR hourly for 37.5 hours per week
Terms of employment
Day, Evening, Weekend, Shift, Overtime, Flexible Hours, To be determined, Morning
Start dateStart date 2022-03-29
Health benefits, Other benefits, Long term benefits, Financial benefits
Job Bank #1974214
English or French
Secondary (high) school graduation certificate
or equivalent experience
1 year to less than 2 years
- Specific Skills
Address customers’ complaints or concerns
Access and process information
Maintain records and statistics
Explain the type and cost of services offered
Arrange for billing for services
Arrange for refunds and credits
Answer inquiries and provide information to customers
Receive and log complaints
- Business Equipment and Computer Applications
- Additional Skills
- Work Setting
- Security and Safety
- Own Tools/Equipment
- Work Conditions and Physical Capabilities
- Work Location Information
- Personal Suitability
Professionalism in customer service
Remote or mobile
Criminal record check;
Attention to detail;
Relocation costs not covered by employer;
Effective interpersonal skills;
Excellent oral communication;
Health care plan, Disability benefits, Dental plan, Vision care benefits
Free parking available, Learning/training paid by employer, Paid time off (volunteering or personal days), Team building opportunities, Wellness program
Long term benefits
Life insurance, Pension plan, Registered retirement savings plan (RRSP), Other benefits, Long-term care insurance, Maternity and parental benefits, Tax-free savings account (TFSA)
Bonus, Gratuities, Commission
Who can apply to this job?
Only apply to this job if:
You are a Canadian citizen or a permanent resident of Canada.You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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