Fredericton

customer service representative – call centre – Job posting

Job title: customer service representative – call centre – Job posting

Posted on March 08, 2022
by

Employer details

Rogers Communications Canada Inc

Job details

Education: Secondary (high) school graduation certificate. or equivalent experience. Experience: 1 year to less than 2 years. Business Equipment and Computer Applications: MS Windows. MS Word. Internet. MS Outlook. Additional Skills: Professionalism in customer service. Work Setting: Telecommunications company. Remote or mobile. Specific Skills: Address customers’ complaints or concerns. Access and process information. Sell merchandise. Receive payments. Maintain records and statistics. Explain the type and cost of services offered. Arrange for billing for services. Arrange for refunds and credits. Answer inquiries and provide information to customers. Receive and log complaints. Security and Safety: Criminal record check. Own Tools/Equipment: Internet access. Work Conditions and Physical Capabilities: Fast-paced environment. Repetitive tasks. Attention to detail. Work Location Information: Relocation costs not covered by employer. Personal Suitability: Effective interpersonal skills. Flexibility. Team player. Excellent oral communication. Client focus. Reliability. Organized. Punctuality. Adaptability. Goal-oriented. Workplace information: Remote work available. Health benefits: Health care plan. Disability benefits. Dental plan. Vision care benefits. Financial benefits: Bonus. Gratuities. Commission. Long term benefits: Life insurance. Pension plan. Registered retirement savings plan (RRSP). Other benefits. Long-term care insurance. Maternity and parental benefits. Tax-free savings account (TFSA). Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities. Wellness program. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Are you available for the advertised start date?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?.

LocationFredericton, NBRemote work available

Salary$$17.64 to $19.64HOUR hourly for 37.5 hours per week

Terms of employment
Permanent employment
Full time

Day, Evening, Weekend, Shift, Overtime, Flexible Hours, To be determined, Morning

Start dateStart date 2022-03-29

Benefits:
Health benefits, Other benefits, Long term benefits, Financial benefits

vacancies
10 vacancies

Verified

Source

Job Bank #1974214

Job requirements

Languages

English or French

Education

Secondary (high) school graduation certificate

or equivalent experience

Experience

1 year to less than 2 years

Specific Skills

Address customers’ complaints or concerns

Access and process information

Sell merchandise

Receive payments

Maintain records and statistics

Explain the type and cost of services offered

Arrange for billing for services

Arrange for refunds and credits

Answer inquiries and provide information to customers

Receive and log complaints

Business Equipment and Computer Applications

MS Windows

MS Word

Internet

MS Outlook

Additional Skills

Professionalism in customer service

Work Setting

Telecommunications company

Remote or mobile

Security and Safety

Criminal record check;

Own Tools/Equipment

Internet access;

Work Conditions and Physical Capabilities

Fast-paced environment;

Repetitive tasks;

Attention to detail;

Work Location Information

Relocation costs not covered by employer;

Personal Suitability

Effective interpersonal skills;

Flexibility;

Team player;

Excellent oral communication;

Client focus;

Reliability;

Organized;

Punctuality;

Adaptability;

Goal-oriented;

Benefits

Health benefits

Health care plan, Disability benefits, Dental plan, Vision care benefits

Other benefits

Free parking available, Learning/training paid by employer, Paid time off (volunteering or personal days), Team building opportunities, Wellness program

Long term benefits

Life insurance, Pension plan, Registered retirement savings plan (RRSP), Other benefits, Long-term care insurance, Maternity and parental benefits, Tax-free savings account (TFSA)

Financial benefits

Bonus, Gratuities, Commission

Who can apply to this job?

Only apply to this job if:

You are a Canadian citizen or a permanent resident of Canada.You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2022-04-07

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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#customer #service #representative #call #centre #Job #posting #Fredericton #New Brunswick

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